Frequently Asked Questions

Everything you need to know to stay in motion.

How do I choose the right running shoe for my foot type?

We recommend checking our Gait Analysis guide. If you have flat feet, look for 'Stability' or 'Motion Control' shoes; if you have high arches, 'Neutral' cushioned shoes are typically best.

What is your return policy on worn athletic gear?

We offer a 30-day 'Run-Happy' guarantee. If your shoes don't feel right after a few miles, you can return them for a full refund or exchange, even if they've been lightly used outdoors.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for race weekend.

Do you offer international shipping?

Yes, Up & Running ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installments through Klarna and Afterpay.